2 different confirmation mails – Which one should I choose and when?

Welcome to another blog post. 🙂

In this blog post I will try to clarify which confirmation mail applies to what in the system. Maybe you have already noticed that there are two options in terms of send a confirmation mail to your clients.

In this blog post I will try to clarify which confirmation mail applies to what in the system. Maybe you have already noticed that there are two options in terms of send a confirmation mail to your clients.

 

Case 1: The first scenario is an Online Booking. The client himself has booked a service and a time online. Then if you wish to send the client an automatic confirmation mail, you go to “Settings” -> “Online Booking” -> “Confirmations, Notifications and Reminders”, and activate it.


The client books an appointment

Case 2: The practitioner books  an appointment with the client in the calendar, and there not using online booking, the confirmation mail in this case can be activated under “Settings” -> “Calendar” -> “Automatic Confirmation” and then the client will also receive a mail every time you book an appointment with the client in our calendar – and of course, the confirmation mails will be sent automatically.


The practitioner books an appointment in own calendar 

Of course, it is possible to use the same text in the two mails otherwise, we have given you the opportunity to differentiate them 🙂

I wish you all a lovely day!

Written by Maja

Community Management & Communication

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